FAB Customer Care: 24/7 Contact Support First Abu Dhabi Bank
Banking support should feel as seamless as your everyday transactions, and that’s exactly what FAB (First Abu Dhabi Bank) aims to deliver with its always-on customer care experience.
Whether you’re checking a balance, updating your info, or sorting out an issue with your app or card, FAB is ready to help, anytime, anywhere.
FAB Contact Numbers – 24/7 Customer Support Hotline
For quick help, FAB offers dedicated helplines:
| Service | UAE | International |
|---|---|---|
| General Banking | 600 52 5555 | +971 2 681 1111 |
| Mobile & Online Banking | 600 52 5555 | – |
| Credit Card Queries | 600 52 5555 | – |
| Elite/Private Banking | 800 40000 | – |
Tip: Save these numbers in your phone to avoid delays in emergencies.
WhatsApp & Digital Support Channels
FAB is one of the few UAE banks offering official WhatsApp support for secure, fast communication.
- WhatsApp: +1 704 771 0476
- Email Support:
- Digital Banking: [email protected]
FAB Customer Care Contact Details
Getting help should be quick and easy, which is why FAB has made its contact points simple to remember and always accessible. Whether it’s a call, an email, or a quick visit to a branch, support is never far away.
General Helpline
- UAE: 600 52 5555
- International: +971 2 681 1111
- Available: 24/7
Credit Card Support
- Phone: 600 52 5555
- Email: [email protected]
Digital Banking (App & Online)
- Phone: 600 52 5555
ATM & Branch Locator
Do you need help in person or at an ATM? Just use the FAB Branch & ATM Locator to find the closest option, so you’re never too far from support.
Services Provided by FAB Customer Care
FAB’s customer care team handles more than just simple questions, they’re trained to assist with everything from digital issues to security alerts. So whether you need help activating a card or spotting a suspicious transaction, they’ve got your back.
1. Account Management
Managing your account should be easy, so FAB lets you open, update, or close your account without jumping through hoops. Did you lost your card or need a new one? Just give them a call and they’ll sort it out.
2. Digital Banking Support
If your app isn’t loading or you forgot your login, there’s no need to stress, FAB’s digital support team can walk you through every step and get you back online in no time.
3. Credit Cards & Loans
Do you need help with your credit card or loan? Whether it’s activating a new card or understanding your repayment options, FAB gives you straightforward answers without the jargon.
4. Security and Fraud Assistance
Suspicious activity on your account can be worrying, but FAB’s fraud team is ready to help you secure your information and take action fast.
5. General Queries
If you detect suspicious activity or lose your card, FAB’s fraud team is available 24/7 to block accounts, secure data, and issue replacements.
How to Reach FAB Customer Support
FAB understands that everyone has their preferred way of getting support, which is why they offer multiple communication channels so you can choose what works best for you.
Phone Support
The fastest way to get help is by calling 600 52 5555 (inside UAE) or +971 2 681 1111 (international). Their team is available 24/7 to answer your questions and resolve issues in real-time.
Email Support
For non-urgent matters, you can email:
- Credit Cards: [email protected]
- Digital Banking: [email protected]
Live Chat
Use the live chat option on the FAB website for real-time assistance without picking up the phone.
Social Media
Stay connected with FAB through their official social media pages:
- Twitter: @FABConnects
- Facebook: First Abu Dhabi Bank
Branch Visits
If you’d rather speak with someone face-to-face, head to the nearest FAB branch. Their friendly staff can help you with all your banking needs.
Specialized FAB Customer Support Services
FAB also provides tailored customer service for specific banking segments to make sure every client gets the attention they deserve.
Personal Banking
| Service | UAE Contact | International Contact |
|---|---|---|
| General Support | 600 52 5500 | +971 2 6811511 |
| Mobile/Online Banking | 600 52 5500 | +971 2 6811511 |
| National Housing Loan | 600 560137 | +971 2 4996111 |
| e-Dirham Services | 600 500201 | +971 2 4996125 |
| Ratibi Card Help | 600 522298 | +971 2 4996279 |
| Payit Wallet Support | 600 543329 | +971 2 4996411 |
| Islamic Banking | 800 2200 | +971 2 4996299 |
Commercial and SME Banking
| Service | UAE Contact | |
| General SME Support | 600 52 2235 | [email protected] |
| Trade Finance Queries | +971 4 6079722 | [email protected] |
Corporate & Investment Banking
| Service | Contact | |
| Global Transaction Banking | +971 2 6920766 | [email protected] |
| Corporate Finance | N/A | [email protected] |
| Government Client Services | +971 2 4105151 | [email protected] |
| Investment Banking (AD) | +971 2 4105151 | [email protected] |
| Investment Banking (Dubai) | +971 4 3710144 | [email protected] |
Elite & Private Banking
| Service | UAE Contact | |
| Elite Banking | 800 40000 | [email protected] |
| Private Banking | 800 40000 | [email protected] |
Tips for Getting the Best Support
To make your experience with FAB Customer Care as smooth as possible, keep these tips in mind:
- Prepare Your Info: Have your Emirates ID or account number ready.
- Be Specific: Clearly explain your issue to speed up the process.
- Use Email or Chat for Simple Queries: Save phone calls for more complex concerns.
- Request a Case ID: This helps with tracking if you need to follow up.
Frequently Asked Questions
1. How do I reset my FAB online banking password?
Go to the login page, click “Forgot Password,” and follow the on-screen steps to reset it.
2. What should I do if I lose my credit card?
Immediately call 600 52 5555 to block your card and request a new one.
3. Can I check my account balance via customer support?
Yes, you can check it through the mobile app, online banking, or by calling customer care.
4. Does FAB provide 24/7 customer service?
Absolutely! FAB offers round-the-clock support through phone, app, email, and more.
Final Thoughts
No matter what time it is or where you are, FAB Customer Care ensures you’re never left in the dark. Whether it’s via call, WhatsApp, email, or live chat, help is always just a few taps away.
With a commitment to fast, friendly, and knowledgeable support, FAB continues to set the standard for customer care in the UAE banking sector.
