Hafilat Balance Check & Recharge Online
Navigating Abu Dhabi’s public transport network is efficient and affordable, provided you have a valid Hafilat card. Whether you are a resident commuting to work or a tourist exploring the Sheikh Zayed Grand Mosque, managing your Hafilat balance is crucial to avoid fines and ensure a smooth journey.
In this guide, we cover everything from Hafilat balance inquiries and online recharge methods to understanding card types and fare structures.
What is the Hafilat Card?
Hafilat (Arabic for “Buses”) is an automated fare collection system used by the Department of Municipalities and Transport (DMT) and the Integrated Transport Centre (ITC) in Abu Dhabi. It utilizes a smart card system that passengers must “Tap In” and “Tap Out” when entering and exiting buses.
3 Easy Ways to Check Hafilat Balance
Before you board, ensure you have sufficient funds. Here are the three most reliable methods for a Hafilat balance check online.
1. Online Balance Check (Hafilat Website)
This is the fastest method for checking your balance without an app.
- Visit the official Hafilat online services portal.
- Look for the “Recharge Card” or “Enquire Card” section.
- Enter your card’s Serial Number (found on the back of the card).
- Click OK/Search. Your current balance will display instantly.
2. Via the DARB Mobile App
The DARB app is the official application for Abu Dhabi transport.
- Download the DARB app (iOS or Android).
- Create an account or log in as a guest.
- Link your Hafilat card by entering the serial number.
- Your balance will be displayed on the dashboard.
3. Offline at Ticket Vending Machines (TVMs)
If you are already at a bus shelter or station:
- Locate a Ticket Vending Machine (TVM).
- Place your card on the sensor pad.
- The screen will display your remaining credit and card validity.
How to Recharge Hafilat Card Online & Offline
Running low on credit? You can perform a Hafilat recharge using credit cards, debit cards, or cash.
Method A: Hafilat Online Recharge (Step-by-Step)
Avoid queues by topping up digitally.
- Visit the Portal: Go to the Hafilat official website or open the DARB app.
- Select Service: Choose “Recharge Card.”
- Enter Details: Input your Card Serial Number.
- Choose Amount: Select the recharge value (e.g., AED 10, AED 20, AED 50, up to AED 150).
- Payment: Complete the transaction using a Visa or Mastercard.
- Confirmation: You will receive a confirmation SMS/Email.
Note: It may take a few minutes for the balance to reflect on the card reader inside the bus.
Method B: Offline Kiosks & Machines
You can recharge using cash or card at these physical locations:
- Ticket Vending Machines (TVMs): Located at all main bus stations (e.g., Abu Dhabi Central Bus Station) and air-conditioned bus shelters.
- Lulu Hypermarkets: Customer service desks often facilitate Hafilat top-ups.
- Authorized Resellers: Select grocery stores and exchange houses.
Hafilat Card Types & Costs
Choosing the right card depends on your residency status and travel frequency.
| Card Type | Color | Price (AED) | Validity | Best For |
| Anonymous Card | Green | AED 10 | 5 Years | Tourists & Visitors |
| Personalized Card | White | AED 10 | 5 Years | Residents (Requires Emirates ID) |
| Senior Citizen | Personalized | Free | 5 Years | Residents aged 55+ |
| Student Card | Personalized | AED 50 | 1 Year | Registered Students (50% fare discount) |
| People of Determination | Personalized | Free | 5 Years | Individuals with disabilities (Free travel) |
| Temporary Card | Paper | AED 5 | 14 Days | Short-term tourists (Non-reloadable) |
Bus Fares and Validations
Abu Dhabi uses a distance-based fare structure. You must ensure you maintain a minimum balance (usually AED 10) before boarding.
Fare Structure Breakdown
- City Trips: AED 2.00 flat rate.
- Regional Trips: AED 2.00 (Base fare) + AED 0.05 per kilometer.
- Intercity Trips: Prices vary based on destination (e.g., X90 to Al Ain).
⚠️ Important: Always Tap Out when exiting the bus. If you forget to tap out, the system will automatically deduct the maximum fare for that route from your balance.
Troubleshooting & FAQ
Q: What is the minimum recharge amount?
A: The minimum top-up amount is usually AED 5 at machines and AED 10 online.
Q: Where can I find my Hafilat Tag ID?
A: It is the long sequence of numbers printed on the bottom-back of your physical card.
Q: My card is damaged. Can I transfer the balance?
A: Yes. Visit the main bus station ticket office with your damaged card and Emirates ID to request a replacement and balance transfer.
Q: Does the Hafilat balance expire?
A: The credit remains valid as long as the card is valid (5 years). However, if the card expires, you must transfer the balance to a new card.
Conclusion
Managing your Hafilat balance check and recharge is simple thanks to the digital transformation led by the ITC. Whether you use the DARB app, the website, or a physical kiosk, keeping your card topped up ensures you can explore Abu Dhabi’s landmarks without interruption.
Ready to travel? Check your balance now and hop on the next bus