SRD Status Check – Track Your SASSA Relief Payments
If you are waiting for your SASSA SRD relief payment, you have probably asked yourself: Is my SRD application approved? When will I get paid? Did something go wrong? The SRD status check is the most important step for staying informed about your grant. It helps you track approval progress, payment dates, and any problems that may delay your money. In this guide, you will learn exactly how to check your SRD status, understand the meaning of each status message, solve common issues, and protect yourself from scams.
What SRD Is and Why Your Status Matters
The Social Relief of Distress (SRD) grant, also known as the R370 grant, supports South Africans who are unemployed or struggling financially. SASSA verifies millions of applications each month, so checking your status regularly allows you to:
- Confirm whether your application is pending, approved, or declined
- Get your payment dates for each month
- Detect errors like wrong bank details
- Fix declined applications through an appeal
- Track delays caused by verification issues
Because SASSA updates application results monthly, staying up to date helps you avoid missing payments or getting stuck in an error you could fix.
How to Check Your SRD Status
Below are the official and trusted methods used across South Africa to check SRD status. Choose whichever method is easiest for you.
Check Your SRD Status on the Official SASSA Website
This is the most commonly used and reliable method.
Steps to check online
- Open the official SASSA SRD website.
- Find the section labelled Application Status.
- Enter your ID number and registered cellphone number.
- Click submit to view your SRD status.
You will see one of the following results: Pending, Approved, Declined, Bank Details Pending, or Payment Completed.
Check SRD Status Using WhatsApp
This is ideal if your internet is slow or you prefer a simple chat-based process.
Steps
- Save the SASSA WhatsApp number on your phone
- Open WhatsApp and send the word SASSA
- Reply with Status when prompted
- Enter your ID number and phone number
You will receive an automated response showing your current SRD status and the month being processed.
Check SRD Status Using USSD
This is perfect for people with a basic phone or no internet.
Steps
- Dial *120*69277# or *120*3210#
- Follow the on-screen prompts
- Enter your ID number
Your status will appear on your phone or via SMS.
Check Your Status Through the Moya App
The Moya App allows you to check your SRD status without mobile data.
Steps
- Install the Moya app on your phone
- Open the app and go to the Discovery section
- Find the SASSA services
- Select Status of Application
- Enter your ID and phone number
This method is used by many South Africans because it is data free and quick.
Check SRD Status by Calling SASSA
You can speak directly to a SASSA agent if you prefer.
Steps
- Call the SASSA toll-free helpline
- Request an SRD Status Check
- Provide your ID and cellphone number
Agents can assist with status updates, banking queries, and appeal information.
Check SRD Status by Visiting a SASSA Office
If you are experiencing errors or want assistance face-to-face, go to your nearest SASSA branch.
Bring:
- Your original ID
- Your registered cellphone number
- Any supporting documents (bank proof, change of number form, etc.)
Staff can verify your identity and correct issues on the spot.
Understanding SRD Status Results
Your status will fall into one of these categories. Here is exactly what each one means and what you should do next.
Pending
This means SASSA is still verifying your information. They check:
- Identity verification
- UIF and SARS databases
- Bank or mobile money account
- Fraud risk checks
What you should do
- Wait for SASSA to complete verification
- Make sure your ID and phone number are correct
- Do not change your details unnecessarily
Pending does not mean declined. It simply means your application is still under review.
Approved
Your application is successful.
What you should do
- Check the payment month
- Confirm that your bank details are correct
- Wait for the SRD payment date to be released
Remember that being approved does not always mean your payment is immediate. SASSA pays monthly based on verification timelines.
Declined
Your application was not approved. The reason will appear in your status.
Common reasons include:
- Income source detected
- Identity verification failed
- Fraud risk flagged
- Existing government support detected
- Bank details mismatch
What you should do
- Review the reason
- Fix the problem if possible (for example, wrong bank details)
- Submit an appeal for reconsideration
You have the right to appeal every month you were declined.
Identity Verification Failed
This means the ID number, name, or date of birth does not match the Department of Home Affairs database.
What you should do
- Double-check your ID information
- Visit a SASSA office if the issue continues
- Bring your physical ID book or card
Identity mismatches can delay payments until resolved.
Bank Details Pending
SASSA could not verify your bank account or you have not provided one.
Reasons for this status
- You switched bank accounts
- Details do not match your ID name
- Bank verification still in progress
- No bank details submitted
What you should do
- Submit or update your banking info on the SRD website
- Ensure the bank account is registered in your own name
- Wait for verification
Changing bank details often can slow down payment.
Payment Completed
This means SASSA has sent your money.
What you should do
- Check your bank account or payment outlet
- If the money does not appear, wait one to two working days
- Contact SASSA if payment still does not reflect
SRD Payment Amount and Schedule
- The SRD grant amount is R370 per month.
- Payment days usually fall toward the last week of each month.
- SASSA releases payment processing for different groups gradually.
Payment may take extra days to appear depending on your bank.
What to Do If There Is a Problem With Your SRD Application
Step 1: Understand the Issue
Every SRD decline or delay has a specific reason. Read the message carefully in your status result.
Step 2: Appeal Your Declined SRD Result
You can appeal every month you are declined.
When to appeal
- If you believe the reason for decline was incorrect
- If you were unemployed but flagged as having income
- If your identity was mismatched incorrectly
- If your banking records were outdated
In the appeal, clearly explain why your information is correct.
Step 3: Correct Your Banking or Personal Details
Many delays happen because:
- The bank account does not match your ID
- The phone number has changed
- You entered the wrong digits by mistake
Update your details on the official SRD portal and avoid making changes too frequently.
Step 4: Report Suspicious Activity or Fraud
There has been a rise in cases where:
- Scammers use someone else’s ID number
- Fraudsters ask for OTPs
- People try to register for a grant using someone’s phone number
What you should do
- Never give your OTP to anyone
- Never share your ID number with strangers
- Report fraud to SASSA immediately
- Visit a SASSA office if someone used your ID unlawfully
How to Stay Safe From SRD Scams
Scammers are very active around SASSA payments. Protect yourself with these guidelines:
- Only check your SRD status using official SASSA platforms
- Avoid websites pretending to be SASSA
- Do not pay anybody to check your SRD status
- Do not share your SASSA card PIN
- Do not give your OTP to anyone
- Use secure phone numbers and strong passwords
If something feels suspicious, contact SASSA directly.
Checking your SRD status regularly ensures you always know what is happening with your SASSA relief payments. Whether you use the website, WhatsApp, USSD, Moya, or a SASSA office, the process is quick and keeps you informed. If your application is declined or delayed, you can solve the issue through appeals, updating your details, or contacting SASSA directly.
Stay consistent, stay informed, and take action early whenever an issue appears. If you need help with any part of the SRD process, feel free to ask and I’ll guide you step by step.